Your privacy is important to us

Privacy Policy

[The Primal Green / registered business name] ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through [website URL] (the "Website") and when you deal with us directly, how we use and share it, and how you can contact us about it.

1. Information we collect

We may collect:

* Contact details you give us — name, email address and phone number

* Details about your project — region, the nature of your enquiry, and anything else you tell us about your site or brief, including through our enquiry form or during a discovery call

* Your stated interest in finance options, if you tell us you'd like to explore financing through our finance partner, Fox Finance

* Records of our correspondence — emails, calls and meeting notes

* Basic technical information about your visit to our Website, such as browser type, device type and pages viewed [list any analytics tools you actually use, e.g. Google Analytics]

We don't set out to collect sensitive information (such as health information) beyond anything you choose to share with us about your project.

2. How we collect it

* When you submit an enquiry through our Website's contact form

* When you book a discovery call, or otherwise contact us by phone or email

* Automatically, when you browse our Website (see Section 5, Cookies)

3. How we use it

* To respond to your enquiry and arrange a discovery call

* To prepare design proposals, quotes and project documentation

* To introduce you to one of our vetted construction partners, where you've asked us to

* To refer you to Fox Finance, where you've told us you're interested in finance options — Fox Finance then handles your information under its own privacy policy

* To send you updates relevant to your project

* With your consent, to send occasional news or marketing — you can opt out at any time

* To improve our Website and the way we work

4. Who we share it with

We don't sell your personal information. We may share it with:

* Fox Finance, our finance partner — only where you've indicated you'd like to explore finance options

* Construction partners — only where you've engaged us and asked to be connected with a builder

* Service providers who help us run our business, such as our website host, email platform and admin tools [name them, e.g. Squarespace, Google Workspace]

* Anyone else, only where required by law

Some of these providers may store information on servers outside Australia [confirm which of your tools apply, and where they're hosted].

5. Cookies & website analytics

Our Website may use cookies or similar technology to understand how visitors use the site and to improve it [specify tools in use, e.g. Google Analytics, Meta Pixel — remove this section if you use none]. You can control or disable cookies in your browser settings, though this may affect how parts of the Website work.

6. Security

We take reasonable steps to protect the personal information we hold from misuse, loss, or unauthorised access, modification or disclosure. No method of storage or transmission over the internet is completely secure, so we can't guarantee absolute security.

7. Access & correction

You can ask us for a copy of the personal information we hold about you, or ask us to correct or update it, by contacting us using the details below. We'll respond within a reasonable time.

8. Complaints

If you have a concern about how we've handled your personal information, please contact us first using the details below. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our Website, with the "last updated" date shown at the top.

10. Contact us

The Primal Green

ABN :45089234363